Alia Montelongo

Working in metal health for over a decade, I realized I would ask more questions about the person than I was trained to know what to do. I knew I wanted to help people more and decided to further my education to be able to do that. Clients need to feel heard and understood. I would initially ask how they would like to feel heard and understood. I would naturally reflect back on what clients have stated to ensure I heard their words correctly. I would also ask if I understood their words correctly to confirm. Working together is collaborative. Building trust looks like me asking questions to see the client’s experience and what support looks like to them. It is listening to their stories and hearing what the client would like to work on as far as goals and supporting them to do so.